Terms and Conditions

1. Order Placement:

When a client places an order for a bespoke or custom wedding dress, a non-refundable deposit of 50% of the total dress cost is required to initiate the design process. When ordering online, full payment is required unless discussed otherwise. 

The remaining balance must be paid in full, three months from the order date, before the dress can be shipped or picked up.

2. Design Process:

We will work closely with the client to create a unique design based on their preferences and requirements.

Clients are encouraged to provide clear specifications, including measurements, fabric choices, and design details, at the beginning of the process.

Any changes or alterations to the original design must be requested in writing and may result in additional charges.

3. Production Time:

The production time for a custom wedding dress can vary depending on the complexity of the design and the availability of materials.

We will provide an estimated completion date at the time of order placement.

Delays due to unforeseen circumstances, such as fabric shortages or production issues, may occur, and we will communicate any changes in the timeline to the client.

4. Sizing and Fittings:

It is the client's responsibility to provide accurate measurements. If measurements are taken by us, you are approving these measurements at the time they are taken. 

For interstate/ international orders, we strongly recommend professional measurements to ensure a proper fit.

5. Payment and Cancellations:

The deposit is non-refundable, as it covers design and materials costs.

In the event of a cancellation by the client after the design process has begun, the client may be responsible for additional costs incurred up to that point.

We reserve the right to cancel an order if we are unable to complete it for any reason. In such cases, a full refund will be provided.

6. Shipping and Delivery:

Shipping costs are the responsibility of the client and will be added to the final invoice.

We are not responsible for any customs duties or taxes associated with international shipments.

Once the dress is shipped, we are not liable for any delays or damages caused during transit.

7. Quality Assurance:

We take pride in the quality of our work and strive to deliver a product that meets the client's expectations.

Any issues or concerns regarding the dress's quality must be reported within 24 hours of receiving the dress.

We will work to resolve any legitimate quality concerns promptly.

8. Legal Disputes:

Any legal disputes arising from the purchase of a bespoke, custom, ready to wear or off the rack wedding dresses will be subject to the laws and jurisdiction of ACCC

9. Minor Problems:

Our brand is committed to ensuring that clients receive high-quality products and services.

If a wedding dress or service has a minor problem, such as a slight varient in size or shape, we will assist with recommending a seamstress to make the adjustments. This is at the cost of the client, due to the nature of ordering Made to Order, not a couture service. We have the right to offer to fix at our expense out of good faith. This will be at our discretion. 

The client's satisfaction is of utmost importance to us, and we aim to resolve minor issues to their full satisfaction.

Optional Replacement or Refund:

While we are not obligated to offer a replacement or refund for minor problems, we may choose to do so as a gesture of goodwill.

If we determine that a replacement or refund is appropriate in a specific case, we will communicate this to the client.

Timely Resolution of Problems:

We are committed to resolving minor problems within a reasonable amount of time, considering the nature of the product or service.

The definition of a "reasonable" amount of time will vary based on individual cases. For example, repairing a minor issue with a custom veil may have a different timeframe than addressing an issue with a larger gown.

Online orders must be checked over within 48 hours from collection. 

Client's Entitlements if Problems Persist:

If, for any reason, we cannot or will not fix a minor problem within a reasonable timeframe, the client is entitled to the following options:

Have the issue fixed elsewhere, with the boutique covering the reasonable cost of the fix or repair.

Opt for a refund or replacement if deemed appropriate.

If Luna Delilah Bride offers a monetary compensation, this offer is to be accepted within 14 days to be valid. 

Sizing terms and conditions

1. Closest to Your Measurements

Luna Delilah bride boutique crafts wedding dresses tailored as closely as possible to your provided measurements.

We strive to create a dress that will fit you well based on the measurements you provide, or that we take at the time of the order.

2. Split Sizing:

In some cases, we may use split sizing, especially when a client's measurements fall into different size categories (e.g., a different size for the bodice and skirt).

Split sizing allows us to achieve a more precise fit for your unique body shape.

3. Cup Sizes:

While we work diligently to match the cup size to your measurements, we cannot guarantee an exact cup size fit due to variations in body shapes.

We will aim to make the cup size as close to your measurements as possible within the constraints of the design.

4. Alterations Responsibility:

It's important to note that most custom, bespoke, made to order, ready to wear or rack sample wedding dresses, will require some alterations to achieve a perfect fit. This is at the expense of the bride. 

Any alterations needed due to weight loss or gain, changes in body shape, or personal preferences are the responsibility and expense of the bride.

At Luna Delilah Bride, we are committed to providing you with a wedding dress that is tailored to your unique body and style preferences. We recommend consulting with a professional seamstress or tailor for any necessary alterations, and we will work closely with you to ensure that the final result meets your expectations for your special day.

If you have any further questions or require additional information regarding the fitting and alteration process, please feel free to reach out to us. Your satisfaction is our top priority, and we are here to assist you throughout the entire process.

By placing an order with être marié bridal boutique, the client acknowledges that they have read, understood, and agreed to these terms and conditions. We are committed to creating a beautiful and unique wedding dress that fulfils our client's dreams and expectations.

• If you have any questions or require further clarification, please do not hesitate to contact us.